Refund policy

realbuzz.com Ltd Refund Policy

Refund Policy for Downloaded Products

1. There is no Refund available for downloadable products that have been successfully downloaded.

2. If a problem occurs during the download with the fault originating from the realbuzz.com website, resulting in the product not being received, which could not be rectified by a member of the realbuzz.com staff, a refund may be given. However, if the fault occurred on the local host’s machine, realbuzz.com does not take responsibility for the product not being received.

Refund policy for Posted Products (physically-shipped items)

To obtain a refund on a Posted product that was delivered to you, you must adhere to the following guidelines.

1. All returns must be pre-authorized by realbuzz.com Ltd. Refunds will not be made on unauthorized returns.

2. Products not purchased directly from realbuzz.com Ltd Media must be returned to the place of purchase and is subject to the return policies of the place of purchase.

3. Returned products must be complete of ALL components (CD, manuals, software carton, etc.) that comprised the original shipment. No credit will be issued for incomplete or non-realbuzz.com Ltd product / component returns.

4. Returns must be postmarked to realbuzz.com Ltd within 30 days after the date realbuzz.com Ltd ships the product.

5. All returns must have a Return Merchandise Authorisation # (RMA) clearly displayed on the outside of the return package. To receive an RMA, contact realbuzz.com Ltd at shop@realbuzz.com. You will be given the RMA # and the address for the returns.

6. Upon receipt of an authorized return, realbuzz.com Ltd will provide a refund to you, less shipping and handling charges, which will not be refunded.

Please refer to the help page for detailed information on how to download the product.