Help

Help information for users downloading the Get fit Guides

If you are having trouble downloading PDFs please try reading the information below.
If you are still having trouble, please contact us at vlmshop@realbuzz.com.

The plan is a downloadable PDF document which you will need Adobe Acrobat Reader (version 5 or above) to open on your computer. Most modern computers already have this installed.

However, if you do not have this already installed please go to http://www.adobe.com/products/acrobat/readstep2.html where you can get the latest version free of charge.

Depending on your internet connection speed it may take a little while to download the guide, but the on-screen instructions are easy to follow.

Once you have Adobe Acrobat Reader installed you should be able to freely open the document.

To buy the plan, follow these simple steps:

1. BUY ITEM - Click on the Buy Now button next to the guide you wish to purchase.

2. CONFIRM TRANSACTION - Here you will see a screen where you can confirm your order. Click the  button. On the next screen, click the Checkout button. 

You will now be asked to enter your details and create your shopping cart, by doing this you will be able to access ‘Your Account’ details on future visits. Simply click  and then  to pay.

3. PAY -You will now be taken to the secure payment pages where you need to enter your payment card details, click the card you wish to use, e.g.: click the icon for Mastercard and then fill out all the boxes required for your payment to be checked and authorized.

4. DOWNLOAD THE GUIDE - Once you have completed your order you will return to the shop screen, and you will see a link to the Get fit plan. This is downloaded by clicking on the training plan title where it will open in a new explorer window. You should save the document at this stage when it has fully downloaded.

Again depending on your internet connection speed you may need a few minutes for this to fully download to your computer.

Should you encounter a problem please see below.

Problem
Diagnosis
Solution

Guide refuses to open

You may not have Adobe Acrobat reader installed

Go to http://www.adobe.com/products/acrobat/readstep2.html to download the software

Guide refuses to open

You may have an old version of the Adobe software

Go to http://www.adobe.com/products/acrobat/readstep2.html to download the software

Computer displays an error code or message

You may have an old version of the Adobe software

Go to http://www.adobe.com/products/acrobat/readstep2.html to download the software

Text is confused, overlain or unreadable

Document may have been corrupted

Try reloading the file if this is still corrupt then the file may need to be re-downloadable or Adobe needs updating from http://www.adobe.com/products/acrobat/readstep2.html

No guide seems to download

You may be on a dial up network

It may take a few minutes to download when not using broadband

I have no email with a link to the plans

An error has occurred

No links appear in my thank you screen

An error has occurred

Check inbox for follow-up email and try to download as normal

On downloading, the screen is blank

Your file is downloading

Please be patient as it is downloading and if you are using dial up it may take a while

When you check your basket nothing appears

You have not clicked the buy now button next to the quantity box

Click the buy now box and then proceed to the checkout

When you get to your shopping basket the following error appears
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You are using an outdated version of Internet Explorer, updates are available from the Microsoft website. Click Here